Position Summary

The General Manager serves as the chief operating officer of a flagship ultra-luxury residential tower, uniquely co-branded with a globally recognized entertainment and lifestyle brand. This property represents a fusion of high-end residential living and curated lifestyle programming, requiring exceptional operational leadership, strategic brand alignment, and white-glove service delivery.

The General Manager will lead all facets of property operations - staff performance, financial management, owner and resident satisfaction, vendor coordination, and asset preservation - while executing a brand-forward vision that reflects the lifestyle partner's ethos of exclusivity, creativity, and cultural influence. This role demands an elevated sense of hospitality, marketing sensibility, and deep expertise in managing world-class living environments for UHNW individuals, celebrities, and tastemakers.

Essential Duties and Responsibilities

Strategic & Brand Leadership

• Champion the brand values, aesthetic, and service philosophy of both the property and the affiliated lifestyle partner.
• Implement a multi-year operational and experiential plan that reflects the expectations of luxury real estate, hospitality excellence, and lifestyle branding.
• Translate brand DNA into tangible, daily resident experiences including events, activations, and environmental ambiance.

Resident Experience & Lifestyle Curation

• Maintain exceptional relationships with residents and homeowners, acting as the face of the property and brand.
• Ensure delivery of bespoke, anticipatory service with emotional intelligence and discretion.
• Curate on-site programming in partnership with the brand's creative and events teams—ranging from wellness activations to cultural, dining, and entertainment experiences.
• Monitor and enhance satisfaction metrics using data-driven insights and proactive service recovery strategies.

Operational Excellence

• Supervise and coordinate all property operations including engineering, security, front of house, housekeeping, IT, and valet services.
• Enforce best-in-class standards for cleanliness, safety, maintenance, and functionality.
• Design and lead operational protocols that meet or exceed Forbes Five-Star and AAA Five Diamond benchmarks.

Financial Oversight

• Lead development and execution of annual operating and reserve budgets; monitor performance and drive strategic cost management without compromising service.
• Provide timely, data-rich reporting to the Board of Directors and brand partners; identify risks and opportunities to ensure long-term property value.
• Evaluate vendor and supplier agreements for quality, cost, and brand alignment.

Team Leadership & Culture Building

• Recruit, train, and inspire a service-minded team reflective of the property's luxurious and creative identity.
• Lead with accountability, empathy, and structure while fostering pride, belonging, and innovation within the team.
• Conduct regular performance reviews and uphold a continuous improvement culture.

Brand Integration & PR Support

• Coordinate with the lifestyle brand's marketing and PR teams to ensure alignment across events, communications, and media opportunities.
• Act as on-site liaison for influencer visits, branded shoots, and partner activations.
• Maintain discretion and control over access, photography, and resident privacy policies.

Compliance, Risk & Governance

• Ensure full legal compliance with Florida condominium statutes, property insurance requirements, and risk mitigation strategies.
• Support governance obligations including annual meetings, board elections, and policy implementation.
• Respond swiftly and effectively to incidents, emergencies, or high-profile resident needs.

Knowledge, Skills, and Abilities

• Authentic passion for lifestyle, luxury, and cultural innovation.
• Charismatic, polished, and professional with an intuitive grasp of hospitality and brand nuance.
• Uncompromising integrity, confidentiality, and ethical standards.
• Visionary mindset with the tactical ability to drive complex projects to completion.
• Adaptive and calm under pressure, especially in VIP and time-sensitive scenarios.
• Deep pride in ownership and operational excellence.

Education & Experience

• Bachelor's degree in Hospitality, Business Administration, Real Estate, or related field; MBA or Master's in Hospitality/Real Estate preferred.
• 10+ years of progressive leadership in luxury property management, five-star hospitality, branded residences, or exclusive clubs.
• Demonstrated experience working with branded environments or partnerships (e.g., hotel brands, entertainment, wellness, fashion).
• Sophisticated understanding of the luxury lifestyle market and the needs of discerning, high-profile clientele.
• Proven success managing multidisciplinary teams and delivering elite service outcomes.
• High emotional intelligence, diplomacy, and discretion—especially in resident and celebrity relations.
• Familiarity with Florida condominium law, reserve study processes, and developer turnover requirements.
• Proficient with modern property management software, technology platforms, and CRM systems.