Position Summary

The Housekeeping Manager is a highly dedicated, detail-oriented, and experienced Housekeeping Manager to lead and oversee all housekeeping operations within our exclusive residential community. The Housekeeping Manager will be responsible for ensuring the highest standards of cleanliness, maintenance, and presentation throughout the common areas and, potentially, individual residences (depending on service offerings). This role demands exceptional leadership skills, a keen eye for detail, a proactive approach, and a deep understanding of luxury service standards within the condominium industry.

Essential Duties and Responsibilities

• Leadership and Team Management:
  • Recruit, train, supervise, and mentor a team of housekeeping staff, including supervisors and attendants.
  • Develop and implement work schedules, assignments, and performance standards for the housekeeping team.
  • Conduct regular team meetings, provide ongoing feedback, and conduct performance evaluations.
  • Foster a positive and collaborative work environment, promoting teamwork and high morale.
  • Address and resolve any staff-related issues or concerns promptly and professionally.
• Maintaining Exceptional Cleanliness Standards:
  • Establish and maintain rigorous cleaning standards and procedures for all common areas, including lobbies, hallways, amenity spaces (e.g., pool, gym, lounges), elevators, and grounds.
  • Conduct regular inspections of all areas to ensure adherence to cleanliness standards and identify areas needing attention.
  • Develop and implement detailed cleaning schedules and checklists.
  • Oversee the proper use and maintenance of cleaning equipment and supplies.
• Inventory and Procurement:
  • Manage the inventory of all cleaning supplies, linens, and guest amenities, ensuring adequate stock levels.
  • Oversee the procurement of housekeeping supplies, negotiating with vendors to ensure quality and cost-effectiveness, in accordance with budget guidelines.
  • Maintain accurate records of inventory and supply usage.
• Resident Service and Coordination:
  • Develop and maintain positive relationships with residents, addressing their housekeeping requests and concerns promptly and professionally.
  • Coordinate with the Concierge and Resident Services teams to schedule residential cleaning services (if offered) and manage resident preferences.
  • Handle resident complaints related to housekeeping services with tact and efficiency.
• Budget Management:
  • Assist in the development and management of the housekeeping department budget.
  • Monitor expenses and ensure cost-effective operations.
• Compliance and Safety:
  • Ensure that all housekeeping operations comply with safety regulations and building policies.
  • Implement and oversee safety training for the housekeeping team.
  • Maintain proper storage and handling of cleaning chemicals and equipment.
• Quality Control and Continuous Improvement:
  • Implement and monitor quality control measures to ensure consistent and exceptional cleaning standards.
  • Identify areas for improvement in housekeeping processes and implement more efficient and effective methods.
  • Stay updated on industry best practices and new cleaning technologies.
• Collaboration with Other Departments:
  • Work closely with maintenance, engineering, and other departments to ensure the overall upkeep and presentation of the property.
  • Communicate any maintenance issues or concerns identified by the housekeeping team.
• Impeccable Presentation: Maintains a professional appearance and demeanor at all times.
• Service-Oriented: Demonstrates a genuine desire to exceed resident expectations.
• Proactive and Detail-Oriented: Identifies and addresses issues before they escalate.
• Discreet and Respectful: Maintains resident privacy and confidentiality.
• Calm and Composed: Ability to remain professional and effective under pressure.
• Strong Work Ethic: Dedicated to ensuring the highest standards of cleanliness and service.

Knowledge, Skills and Abilities

• Proven leadership and team management skills, with the ability to motivate and develop a diverse team.
• Exceptional attention to detail and a strong commitment to maintaining the highest standards of cleanliness.
• Excellent organizational, time management, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with residents, staff, and vendors.
• Knowledge of various cleaning methods, chemicals, and equipment.
• Budget management experience and cost control skills.
• Familiarity with safety regulations and OSHA standards.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Fluency in English is required; proficiency in additional languages (e.g., Spanish) is highly desirable, given the Miami location.
• Understanding of the unique service expectations and demands of ultra-luxury residential living.

Education & Experience

• Experience in housekeeping management, preferably within a luxury hotel, resort, or high-end residential condominium environment in Miami, FL.
• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or a related field preferred.