Position Summary

The Front Desk Associate is responsible for providing excellent customer service to guests and visitors, ensuring smooth check-ins, check-outs, and addressing any needs or concerns that arise. This position requires strong communication, organizational, and multitasking skills to manage the front desk operations efficiently and deliver a positive guest experience.

Essential Duties and Responsibilities 

• Guest Reception and Hospitality:Welcome all guests with a warm, professional, and courteous demeanor upon arrival. Ensure a positive first impression and provide personalized service to enhance guest satisfaction.
• Check-In and Check-Out Procedures:Efficiently handle guest check-ins and check-outs, verifying identification, payment methods, and collecting necessary information to ensure accuracy and compliance with hotel policies.
• Guest Assistance and Requests:Support guests with room assignments, special requests, and general inquiries throughout their stay. Act as a point of contact for resolving issues and ensuring their needs are met in a timely and professional manner.
• Information and Concierge Services:Provide accurate information about hotel amenities, local attractions, dining options, transportation, and other available services. Offer assistance in making reservations and coordinating arrangements as needed.
• Communication and Coordination:Answer incoming phone calls and emails, addressing guest inquiries and requests promptly. Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences and resolve any concerns efficiently.
• Payment Processing and Billing:Process all payments securely using various methods including credit/debit cards, cash, and checks. Ensure accurate billing for room charges and additional services, resolving any discrepancies and providing receipts or invoices upon check-out.