Position Summary

The Office Manager plays a key role in supporting the daily operations of both the office staff as well as the sales and management teams. This role works closely with the Director of Customer Service & Office Administration to manage customer service requests, sales reporting and performing a wide variety of administrative tasks.

Essential Duties and Responsibilities

• Provide administrative support to office management
  • Answer phones and directs customer queries to the appropriate department/person
  • File paperwork from orders and payments
  • Process customer returns
  • Update SAP when needed
  • Provide support to Accounts Receivables Manager when needed
• Provide support to sales team
  • Put together monthly sales reports for sales representatives
  • Upload order data to EMNIS database
  • Work with SVP of Sales on territory realignments and updating of sales goals
  • Update monthly sales dashboards and monitor commission bumps
• Provide customer support
  • Answer customer email and phone inquiries
  • Handle customer pricing contracts and agreements
  • Handle value analysis product submissions and questionnaires
• Exhibit polite and professional communication via phone, e-mail and mail
• Display professional appearance and behavior

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office required
• Has an expert-level understanding of Excel
• Willing to occasionally lift and/or move up to 35 pounds

Education & Experience

• 2-3 years experience working in an office setting required
• 1-2 years experience working in customer service required
• Experience with SAP helpful but not required
• Must have reliable transportation and be able to be at work reliably and consistently