About Us

We assist consumers facing a variety of financial challenges, particularly in managing credit card debt. As a Debt Management Counselor your primary role will involve helping established clients effectively manage their debt. This includes overseeing all accounts with their creditors and providing consistent, compassionate support throughout their financial journey.

Position Summary

This position offers support to a credit counseling process that includes a complete financial review and personalized budget, along with recommended solutions to help clients resolve their debt, achieve financial freedom and start saving for the future.

Essential Duties and Responsibilities

• As a Bilingual Credit Counselor, you will talk with English and Spanish speaking clients about their current financial situation, challenges and hardships to help them understand their available options. Credit Counselors build trust with clients by listening carefully and responding with kindness and compassion. Clients should come away from talking with you feeling relieved and hopeful they have found a solution to their financial challenges.
• You will walk clients through a complete review of their current income, expenses and debts and use that information to create a budget using our proprietary software. The information clients provide will also determine the solutions you recommend, which may include a Debt Management Plan. Take Charge America manages these plans that allow consumers to pay off credit debt more quickly than doing it on their own. If the debt management plan is their best option, you will discuss the program benefits and encourage them to enroll in the plan.
• We offer a comprehensive training program to help you become familiar with all aspects of personal finance and credit, as well as the education and services we offer. By the time you begin taking calls, you'll feel confident and well-prepared to help clients find solutions and change lives.

Knowledge, Skills, and Abilities

• Ability to make or receive inbound/outbound calls in a quiet private space free from background noise and distractions allowing you to maintain a high level of quality and client satisfaction
• You have a positive outgoing personality with a high level of professionalism
• You are receptive to ongoing feedback and coaching
• You must be flexible, dependable, committed, and open to change
• You know how to engage people and listen patiently
• You are empathetic and non-judgmental; you like to make people feel better
• You have a desire to grow and expand your knowledge through cross-training opportunities in our housing counseling department
• You enjoy contributing to a supportive team environment

Physical Demands

• Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day
• Position requires the ability to speak and hear 100% of the time
• Must be able to lift up to 10 pounds

 Education & Experience

• 1-2 years in a phone-based/customer service role
• Experience in the financial service industry, sales, or collections
• You have a High School Diploma or GED — some college is great, too!
• You are fluent in both English and Spanish — majority of calls will be English
• Required to obtain NFCC and FCRA certification during training
• Required to obtain HUD Housing Counselor certification within 6 months of hire