Position Summary

Responsible for coordinating physicians' workflow including: surgery scheduling, appointment scheduling, procedure, and all testing scheduling; maintains patient information. Performs other medical front office functions as needed.

Essential Duties and Responsibilities

• Coordinates and schedules surgeries, follow-up appointments as designated by physicians.
• Interacts with patients, physicians, and other staff both within the clinic and at outside facilities providing accurate, timely and responsive information.
• Coordinates, processes, and routes all paperwork as required to meet physician and facility requirements.
• Ensures efficient telephone communication. Documents work processes as required. Follows all written protocols and procedures
• Demonstrates courtesy and helpfulness towards officers, co-workers, patients, and their families.
• Must be able to recognize and respond appropriately to urgent/ emergent situations per protocols.
• Establish and maintain effective working relationships with physicians, staff, and management.
• Schedules surgeries based on physician volume maintaining appropriate standard turnaround times.
• Remains knowledgeable of physicians' schedules at all times to ensure surgeries and procedures are scheduled in conjunction with their schedules.
• Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.
• Follow established surgery center procedures in the performance of all job duties to ensure a safe work environment.
• Adhere to policies regarding safety, confidentiality, and HIPAA guidelines.
• Verify insurance benefits of patients and authorizations as required.
• This description is intended to provide only basic guidelines for meeting job requirements responsibilities, knowledge, skills, abilities and working conditions may change as the need evolve.

Knowledge, Skills and Abilities

• Skill of intermediate-level competence in windows-based computer software system.
• Skill in planning, organizing, and adhering to timelines.
• Skill in applying universal precautions.
• Skill in interpersonal relationships with patients, their families, physicians, and co-workers.
• Analytical ability to comprehend relationship of various tasks and data in Electronic Health Records and Practice Management System.
• Ability to ensure quality in patient care.
• Ability to work effectively as a team member with staff.
• Ability to perform detailed tasks in busy environment.

Education & Experience

• High School Diploma/GED Required
• Medical terminology or coding Preferred