Location: Naperville, IL (Hybrid) 

Type: Full-time

Base Salary: $120,000 – $140,000

About Us

Our client Tailwinds Psychology LLC is a growing private group psychology practice serving individuals and families throughout the western suburbs of Chicago. Their mission is to provide responsive, high-quality, and evidence-based psychological care with a team-oriented and values-driven approach. They are looking for a dynamic, strategic, and values-driven Director of Operations to join their leadership team and help shape the future of mental healthcare delivery.

Your Impact

As our Director of Operations, you will be the architect of our operational success. You'll design and implement systems, build and lead teams, and ensure we deliver exceptional care to our clients while scaling sustainably. This is a high-impact leadership role where your vision and execution will directly influence our growth, culture, and client outcomes.

Key Responsibilities

• Partner with the owner to develop and execute our strategic plan.
• Drive expansion efforts, including new site openings within 24 months.
• Lead the launch of psychiatry services within 12 months.
• Oversee daily operations to ensure smooth, efficient, and compliant practices.
• Build and refine scheduling, billing, and client services systems.
• Optimize workflows for a 30% operating margin and 90%+ clinician utilization.
• Hire, manage, and develop a high-performing team.
• Foster a culture of accountability, transparency, and collaboration.
• Monitor budgets, control costs, and ensure financial targets are met.
• Ensure adherence to healthcare regulations, privacy laws, and ethical standards.
• Champion a client-first culture that values integrity, transparency, and care.

What We're Looking For

Must-Have Competencies:

• Track record of scaling operations and managing complex projects.
• Strong financial acumen and ability to manage budgets and optimize resources.
• Excellent communication and interpersonal skills.
• Passion for client-centered care and building a strong team culture.

Additional Consideration Given For:

• 1+ years in operations management within healthcare, behavioral health, and/or multi-site services.
• Experience in private practice management or mental health services.
• MBA, MHA, and/or Lean Six Sigma certification.
• Knowledge of healthcare compliance (HIPAA, OSHA, etc.).

Why Join Us?

Competitive Compensation:

• Base Salary: $120,000 – $140,000, commensurate with experience
• 4% Employer-Matched 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• 80 Hours PTO/year
• Paid holidays
• Performance-Based Bonus (up to 15%)
• Paid family leave

Mission-Driven Culture:

• Prioritizes quality of care.
• Direct collaboration with the founder/CEO.
• Supportive, innovative, and growth-oriented environment.

Impact:

• Build and lead a team that transforms lives in our community.
• Help scale a practice that values clients, clinicians, and operational excellence.