Position Summary

The Hospitality Manager serves as the on-site operational leader for the Third Party Hospitality Program (TPHP), managed by Black Briar Hospitality, within a luxury residential condominium. The program manages only transient guests, providing a full suite of hotel-style services, including valet parking, doorman and bellman service, housekeeping, in-unit maintenance, concierge, incidental billing, and key access management.

The Hospitality Manager oversees the entire guest journey—from check-in to check-out—ensuring each stay reflects Black Briar's commitment to luxury service, compliance with Miami's short-term rental regulations, and the consistent operational excellence of the brand. This role leads the on-site hospitality team, manages departmental operations, and maintains accountability for financial and administrative functions.

Essential Duties and Responsibilities

Leadership and Operational Management

• Develop and implement the strategic vision and operational plan for the hospitality program, aligning with the expectations of ultra-luxury living and the directives of the Board of Directors or Ownership Group.
• Direct the day-to-day operations of TPHP in adherence with Black Briar standards.
• Foster a culture of excellence, accountability, teamwork, and continuous professional development.
• Lead, train, and motivate teams across Valet, Bell, Door, Guest Services, Front Desk, Housekeeping, and Maintenance.
• Liaise with property ownership, the condominium association, and Black Briar corporate management.
• Develop and maintain Standard Operating Procedures (SOPs) for transient guest operations.
• Conduct regular staff briefings, training, and performance reviews.
• Maintain clear and consistent communication with the Board of Directors or Ownership Group, residents, and staff. Prepare and present regular reports on program operations, financial performance, and guest/resident satisfaction.

Guest Experience and Service Excellence

• Oversee all guest interactions, ensuring professionalism and warmth.
• Manage service recovery with discretion and urgency.
• Maintain presentation standards across all guest-facing spaces.
• Support concierge and front desk coordination to guarantee a seamless stay.

Program-Specific Responsibilities (TPHP Operations)

• Oversee and coordinate transient guest stays, ensuring service delivery from check-in to check-out.
• Direct valet, bell, and doorman staff to deliver premium arrival and departure service.
• Manage real-time guest requests via the mobile app.
• Coordinate housekeeping and in-unit maintenance scheduling.
• Maintain compliance with all Miami STR regulations.
• Monitor guest satisfaction and departmental response metrics.

Financial and Administrative Oversight

• Oversee the development and management of the annual budget, ensuring fiscal responsibility, maximizing operational efficiency, and providing insightful financial reporting.
• Analyze financial performance, identify trends, and implement strategies to enhance the program's financial health.
• Identify, negotiate with, and manage relationships with high-quality vendors and contractors for various services, ensuring exceptional service delivery and cost-effectiveness.
• Manage departmental budgets and expense controls.
• Approve vendor invoices and payroll.
• Oversee guest billing and incidentals.
• Maintain operational logs, audits, and reports for ownership and corporate review.

Knowledge, Skills and Abilities

• Strong leadership and financial management skills.
• Deep understanding of high-end service standards and the ability to cultivate a service-oriented culture.
• Knowledge of relevant Florida real estate laws and condominium governance.
• Bilingual preferred (English/Spanish or Portuguese).
• Professional demeanor, flexible schedule, and strong in

Education & Experience

• 5+ years in hospitality management, with at least 2 years in a luxury environment and at least 2 years in a department head (or higher) position.
• Bachelor's in Hospitality Management or related field preferred.
• Advanced hospitality software proficiency (PMS, POS, CRM).