Position Summary

We are seeking a Field Supervisor to lead and support our fire alarm technicians across installation, maintenance, and inspection activities. This role requires a technically strong, detail-oriented professional who values precision, clear standards, and consistent field execution. You will serve as the primary on-site leader ensuring all work is performed safely, accurately, and in full compliance with NFPA 72 and local jurisdiction requirements.

If you excel in structured environments, enjoy developing technicians, and take pride in doing things right the first time, this role is built for you.

Essential Duties and Responsibilities

Field Leadership & Oversight

• Provide daily supervision to field technicians performing installations, service, and inspections.
• Ensure all work meets NFPA 72, manufacturer requirements, and AHJ standards.
• Conduct site visits to evaluate work quality, documentation accuracy, and compliance.
• Attend project kickoffs and final checkouts to validate readiness and technical alignment.
• Become the Service-side Subject Mattyer Expert for new products and services and drive the implementation in the field.

Technician Coaching & Development

• Meet with each technician at least twice per month for field-based coaching.
• Provide structured feedback to improve troubleshooting, communication, and professional conduct.
• Lead monthly in-office training sessions focused on technical skill development.

Operational Coordination

• Communicate daily with management regarding project status, technician performance, and field issues.
• Partner with Engineering and Project Management to ensure accurate scopes, proper preparation, and efficient execution.
• Document all updates, findings, and field activity in the company's service management system.

Quality, Compliance & Efficiency

• Maintain a 95+ percent on-time arrival rate across the field team.
• Ensure labor budgets are met through proper planning, field oversight, and workflow discipline.
• Enforce standards for uniforms, documentation, safety practices, and mobile app usage.
• Identify process gaps and implement corrective actions to improve performance.

Customer Interaction

• Serve as the professional NY Fire representative with GCs, electricians, foremen, building managers, and inspectors.
• Provide clear explanations of technical requirements, field conditions, and work progress.
• Assist in resolving field issues with a calm, systematic, code-driven approach.

 Knowledge, Skills and Abilities

• Deep understanding of NFPA 72 and local fire alarm/AHJ requirements.
• Proven ability to supervise, mentor, or train technical field staff.
• Strong troubleshooting ability across conventional and addressable systems.
• Excellent documentation habits and attention to detail.

 Education & Experience

• 5+ years of experience in fire alarm installation, service, or inspection.
• Valid driver's license and clean driving record.
• NICET II or higher in Fire Alarm Systems. (Preferred)
• Experience leading field teams in a structured service or construction environment. (Preferred)
• Familiarity with EST/Edwards systems is a strong plus. (Preferred)