About Us 

We are a fast-paced, high-energy tax and financial services firm looking for a dynamic and reliable Front Desk Executive to be the welcoming face of our company. Our ideal candidate is proactive, tech-savvy, and thrives in a busy environment while maintaining exceptional professionalism and positivity. 

 Position Summary 

The Front Desk Executive will play a critical role in shaping the first impression of our firm. This role requires someone with at least 3 years of experience supporting fast-paced environments, exceptional communication skills, and the ability to multitask efficiently. You must be a self-starter, punctual, adaptable, and ready to support both clients and internal teams as needed. 

Essential Duties and Responsibilities

• Warmly greet clients with a professional, positive, and upbeat attitude
• Serve as the primary point of contact at the front desk
• Communicate with clients fluently in both English and Spanish
• Maintain a clean, organized, and welcoming reception area
• Prepare coffee and ensure refreshments are stocked for clients and staff
• Answer phone calls, route inquiries, and manage front desk communications
• Assist clients with check-in, documentation, and basic questions
• Provide administrative support to other departments when needed
• Use AI tools and automation systems to improve workflows and efficiency
• Demonstrate leadership qualities through initiative, problem-solving, and accountability
• Remain calm and effective under pressure in a high-volume environment
• Uphold the company's image through professionalism and excellent customer service

Knowledge, Skills and Abilities

• Highly punctual, reliable, and organized
• Ability to multitask and prioritize in a busy environment
• Positive attitude with excellent customer service skills
• Strong initiative, leadership mindset, and willingness to "go the extra mile”

 Education & Experience

• Minimum 3 years of experience in a fast-paced administrative or front desk role
• Bilingual: Fluent in English & Spanish (written and verbal)
• Experience using AI tools, agents, or automation systems
• Experience in a tax, financial, or professional services office - Preferred.
• Experience supporting multiple departments or executives - Preferred.
• Tech-savvy and comfortable learning new systems quickly - Preferred.