Position Summary

To sell Cruises products directly to guests from all US and CA by cultivating and maintaining customer relationships, to include initiating calls to customers, building rapport, recommending modifications to products and services, which promote customer retention, drive direct sales, and ensure an overall superior guest service experience with RSSC.

Essential Duties and Responsibilities

• Promote sales to direct US/CA guests by initiating calls, SF Campaigns to act on leads and/or prospects in order to identify travel needs, present/explain RSSC cruise products and make travel recommendations.
• Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
• Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify guest travel trends; Proactively and consistently seeks opportunities to promote and sell RSSC products based on guest travel history.
• Acquire in depth industry and RSSC company knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
• Attend and actively participate in daily team meetings or relevant sales training to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participate in department approved mass e-mail campaigns targeting specific guests' profiles.
• Perform other job-related functions as assigned.

Knowledge, Skills and Abilities

• Strong verbal communication skills including professional telephone etiquette.
• Knowledge of CRM product Salesforce.com a plus.
• Ability to quickly learn and maintain current knowledge of our products and services.
• Ability to work well and maintain a professional composure while under stress and pressure, displaying efficient multitasking abilities.
• Possess a strong drive and high energy to reach specified sales goals.

Education & Experience

• High School Diploma or equivalent required.
• Post-secondary education in Marketing, Business Administration or related field preferred.
• Minimum one year sales experience; cruise sales a plus.
• Familiarity of global travel destinations recommended, but not required.
• Demonstrated knowledge of Microsoft Word applications and experience with travel reservations systems a plus.