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About Us 

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com . 

Position Summary 

The Client Solutions Supervisor will oversee the team and assist both the team and clients by providing them with innovative solutions and unparalleled services. This will be accomplished through implementing and supporting their custom products. Essential to the company is routinely maintaining Vensure's workforce timecards and schedules. 

Essential Duties and Responsibilities

• Train new employees and existing team members.
• Promptly address and reply to client emails and phone calls via queue.
• Routinely collaborate with peers on integrating outdated or non-Vensure TLM products.
• Assign all new account setups to Specialists.
• Serve as a second-round source in the escalation process and assist in client de-escalations.
• Host companywide product(s) presentation and demonstrations.
• Ensure all project-related documents and trackers are up to date.
• Establish and review team cases and tasks in ClientSpace
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay-up to date on best practices and provide key points to team.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
• Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
• Ability to deal with frequent interruptions, changes, delays, or unexpected events.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to learn quickly.
• Ability to collaborate with others.
• Ability to establish credibility, be decisive and be able to recognize and support the organization's preferences and priorities.

Education & Experience

• Associate degree or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• Minimum of one year of related Client Solutions experience preferred.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• Experience working in PrismHR and/or PEO.
• Experience with the following systems is preferred (Time Labor Management, Applicant Tracking Systems and ClientSpace).